At The Dauphin House, we want you to be completely satisfied with your purchase. If you receive a defective product, please follow our returns process outlined below:
Defective Product Returns:
- Documentation: In the case of a defective product, it’s essential to document the issue. This could include photographs or videos clearly showing the defect. This documentation will help us assess the issue accurately.
- Contact Us: Reach out to our Customer Support team at support@dauphinhouse.com within [number of days, e.g., 7 days] of receiving the product. Provide your order number, a detailed description of the defect, and the documentation you’ve gathered.
- Return Authorization: Our Customer Support team will review your case and provide you with a return authorization if necessary. This authorization will include instructions on how to return the defective product.
- Packaging: Ensure that the product is securely packaged to prevent any further damage during transit. Include a copy of your return authorization with the package.
- Return Process: Ship the defective product back to The Dauphin House according to the instructions provided in your return authorization. We recommend using a trackable shipping method.
- Evaluation: Once we receive the defective product, our team will evaluate the issue based on the documentation you provided. We will then determine whether a replacement, repair, or refund is appropriate.
- Resolution: Depending on the evaluation, we will work with you to provide an appropriate resolution. This could include sending a replacement product, repairing the defect, or issuing a refund.
Other Returns:
Please note that this policy specifically applies to defective products. For non-defective returns, such as change of mind or incorrect purchases, we recommend reviewing our standard Returns and Refunds Policy on our website for further instructions.
We strive to ensure the quality of our products, and your satisfaction is our priority. If you have any questions or concerns about our Returns Policy, please don’t hesitate to contact our Customer Support team at support@dauphinhouse.com.
This Returns Policy is effective from August 2023